May 17 2020

Updated Client and Patient Management Protocols related to COVID-19

COVID-19 Modified Curbside Protocols – Effective May 18th 2020. 

Please be aware that in order to mitigate the exposure of clients and staff to COVID-19, The Village Animal Clinic continues to implement and revise numerous safety measures that have and will continue to  affect the way we do business. We are continually making changes to our operations in an effort to best serve you while adhering to changing State, Local and Federal guidelines.

What to expect for your upcoming visit

Please inform us prior to your arrival if you or anyone in the pet’s household is displaying symptoms of COVID-19,

such as fever, cough or shortness of breath.

All clients entering the building are required to have their face covered, preferably with a mask. No one is permitted to enter the building for any reason without appropriate face covering.

Limit of 1 person to accompany the pet into the building at any time.

No personal items (leashes, collars, leads, toys, blankets) will be retained in the hospital. Cat /small dog carriers are permitted but will be appropriately disinfected.  Please remove all reusable bedding/towels/blankets from your pet’s carrier prior to arrival.

If you require full curbside assistance for your pet, please let the medical team know when you call and we will make arrangements to assist you.

  • Upon arrival remain in your car at curbside and call 614-851-6660 to notify us of your arrival. The team will direct you to enter at the front of the building when the lobby is clear or make arrangements for full curbside service if you require additional assistance.

  • Upon entry to the building, you will be directed to place your pet on the scale in the lobby and then proceed to the main exam room. Once you enter the exam room, please close the door and then stay behind the table as directed by the signs. If you have not completed your patient questionnaire, please complete this in the room. Please ensure we have the correct phone number to reach your DURING your visit.  

  • The medical team will enter from the second door and will maintain a 6 foot distance from you by staying against the far wall, behind the appropriate sign. They will complete your check in, answer any questions you have, and confirm your approval of services. At this time, you will be asked to place one of our leashes on your pet and remove your leash & collar or harness. We will then ask you to return to your vehicle while your pet’s examination and treatments are completed.

  • Dr. Brown will call you on your requested phone number once her examination is complete. You will have an opportunity to discuss your pet’s examination and have your questions answered at this time.

  • Once your communication with Dr. Brown is complete, you will be transferred to the client service team who will take your payment over the phone. Upon settlement of your account, your pet will be returned to your vehicle at curbside and your visit will be complete.

 

How can you help expedite your appointment so we can get you on your way?

 

  • If your pet is coming for an annual exam & vaccinations and you were provided an estimate and Patient Questionnaire by email, please review the estimate and complete the questionnaire prior to your visit. This will speed up your check-in process tremendously.

  • If you have specific questions you would like Dr. Brown to address, please email these to clinic@villageanimalclinicllc.com prior to your appointment to ensure a thorough and timely response.

  • Please email ahead of your appointment any refill requests for prescriptions or food. We will send a price sheet for heartworm and flea medications with your emailed appointment confirmation to assist you in making a decision regarding this particular purchase. 

  • Please keep your phone line clear during your pet’s appointment. Dr. Brown will be calling you to discuss your pet’s examination.
  • Please utilize email as the best way to contact us for questions prior to and after your appointment time. This keeps our phone lines free to serve those clients at the office.

Prescription Refill and food pick up:

  • In an effort to expedite this process, please call ahead to request any prescription or food refills. At the time of your call we will verify your prescription and take your payment over the phone. We will then arrange a pick up window for you. This will allow us to somewhat control the flow of traffic in and out of the parking lot and help to reduce the wait time to pick up your prescription.

  • When you arrive to pick up your prescription/food, please call 614-851-6660 to notify us of your arrival and we will bring your prescription/food out to your vehicle.

We appreciate your patience and cooperation  during these challenging times.

Jo Fleming RVT | Uncategorized

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Location Hours
Monday9:00am – 6:00pm
Tuesday8:00am – 7:00pm
Wednesday9:00am – 5:00pm
Thursday9:00am – 5:00pm
Friday9:00am – 5:00pm
Saturday9:00am – 1:00pm
SundayClosed

Patients are typically seen by appointment. Please call 614-851-6660 to reserve an appointment time.